Can I CANCEL OR reschedule?

Yes, please use the link in your confirmation email to reschedule or cancel with more than 48 hours notice. See term and conditions.

The Booking fee (deposit) is paid to secure your appointment.

CANCELLATIONS: Using the link in the confirmation email or SMS you may cancel with more than 48 hours notice and your Booking fee will be refunded.

RESCHEDULE: Using the link in the confirmation email or SMS you may reschedule with more than 48 hours notice your Booking fee will automatically transfer to the new time selected.

However, if you cancel/reschedule with less than 48 hours notice, the Booking fee is forfeited.

Kindly give as much notice as possible when cancelling or rescheduling your appointment.

WHAT should avoid when I have lash extensions?

In order to protect your beauty investment, here are some things to do and to avoid.

AVOID WATERPROOF MAKEUP Cleanse your lashes daily to endure no debris builds up in your lash line.This can cause the adhesive bonds to and cause early lash loss. Cleansing your lashes daily promotes hygiene for your eyes and prevents bacteria growth which can can result in eye infections like Blepharitis and Demodex (lash mites).

AVOID TOUCHING rubbing, picking with your fingers, this will cause damage to the follicle and adhesive bonds. Picking at your extension can result in premature lash loss looking like bald patches until your new baby lashes grow.

Extensions grow out during your lash growth cycle and and you may be tempted to touch them. Use your lash brush to neaten your lashes and book infills 2-3 weekly.

AVOID LINT FROM TOWELS OR COTTON - Avoid lint or cotton fibres getting caught in your lashes. Use a lint-free microfibre cloth/towel on your lashes to avoid catching cotton fibres in your extensions. Lint-free towel are available to purchase in salon.

AVOID HIGH HEAT - Keep your face far away as you open the oven door so the heat doesn’t blast towards your face.

OVEN, FLAMES, SAUNAS, STEAM High heat may effect longevity and break down the adhesive bonds. A flame, like a lighter too close to your face can singe the tips of your extensions. E

DAILY CLEANSING Ensure to cleanse your lashes with lash shampoo to washing away sweat and sebaceous secretions for long lasting lashes. Lash shampoo is available to purchase in salon,

WILL MY LASHES FALL OUT?

Yes. Our natural lashes have a growth cycle, they grow and shed in phases. GROW - REST - SHED - REGROW.

LASH SHEDDING

Just like the hair on our heads, eyelashes and eyebrows go through similar growth cycles. Eyelashes are constantly growing and shedding. Lash loss is a normal part of your eyelash growth cycle. Our natural lashes have a lifespan of roughly 6 weeks. The upper lid has 90-160 lashes. We shed 2-6 lashes per eye per day, on average. Each time you have your lash extension filled or your lashes lifted, the longevity will partly be determined by the phase of your lash cycle.

Anagen: Healthy growing baby lashes.

Catagen: Growth slows and lasts up to around 21 days

Telogen: Resting phase, finished growing with a new hair waiting to take its place.

Average Shedding at 2-3 lashes a day:

1 week - 21 lashes

2 weeks = 42 lashes

3 weeks = 63 lashes

SEASONAL SHED & LASH LOSS

Shedding increases during Autumn and Spring. You may need to get infills more frequently or expect your lashes to be not quite as full as usual. Within one to two cycles, this will right itself.

During the growth cycle, optimal fullness may be not be achieved when there are a lot of baby lashes growing. You may choose to book your infill earlier if you like a full-look.

In a healthy lash line you have new hair (baby lashes) growing all the time. Baby lashes grow fast and should be left to grow without an extension applied, your lash artist may recommend you have a quick touch up infill at 7 to 10 days to apply extensions to get your lashes looking full again.

Are there any reasons for faster lash fallout than usual?

Yes. Some retention issues may come from some things we don’t know about or think of.

For optimal longevity and hygiene, your lashes need to be cleansed daily with lash-friendly cleanser. Clean lash extensions last longer because you have washed away all debris sitting in the lash line that can break down the adhesive.

Other things that may cause lash loss;

Do you sleep on your face? Rubbing your eyes on the pillow at night can encourage your natural lashes to shed or break the bonds of the extensions with friction.

Waterproof or stay-on makeup around the eyes can transfer to the extensions and become very sticky and difficulty to remove from the extensions. It’s important to keep the extensions clean or risk faster lash loss.

CLEANSE YOUR LASH EXTENSIONS

Remove makeup around the eyes, then cleanse your lashes

Eye drops may contain ingredients that will effect the adhesive, try to cleanse your lashes as soon as possible after applying eye drops.

Crying - tears contains salt, fatty oils and proteins among other things. try to cleanse your lashes as soon as possible after

Swimming in pools with chlorine/magnesium or the ocean? Rinse with fresh water and cleanse your lashes as soon as possible.

Hormones can affect lash retention due to changes in pH levels of the skin and excess oil production. Slippery lashes do not allow the extensions to adhere properly so remember to keep your lashes clean daily.

Thyroid condition can cause hair loss - including scalp, brows and lashes.

Surgery and the after effects of Anaesthetic can cause the pH levels to go out of balance for a couple of months. Be aware that you may need to come for infill appointments more frequently, approx. every 7-10 days or have a break from your extensions till the pH settles back to normal.

Are Lash Mites real?

Yes. Demodex brevis is a type of mite that lives in the oil glands of human hair follicles. Cleanse your lashes daily to avoid these microscopic critters breeding, which can cause infection and lash loss. If they can feed, they breed! Debris, like sebum, is food for the mites. Use a cleansing brush to get the lash shampoo between the lash hairs. Rinse with water.

If I am pregnant, can I still get my lashes done?

For pregnant clients we have options to make you comfortable. Cushions and more cushions! If you cannot lay down for very long, it’s recommended that you book shorter appointments more frequently. If you need to lay on your side, we can do one eye at a time. 

Where can I park near your salon?

LOCATION & PARKING

Eyes Of Eden is conveniently located just south of the Queensland border in Tweed Heads, New South Wales. There’s plenty of local shopping, cafes and restaurants and parking in the surrounding streets.

Parking in Wharf Street, Frances Street, Beryl Street or across the road at Tweed Mall Shopping Centre. 

Please take note of some limited parking times, like 2hr parking, if you have a long appointment.

HOW LONG DO LASH EXTENSIONS LAST?

At the 3-week mark you should have at least 50% of your extensions remaining. To maintain your extensions, book an infill 2-3 weekly.

At Eyes Of Eden, extensions are applied with precise techniques and excellent quality lash adhesive followed by giving you the proper Aftercare advice and products available to purchase.

Eyelash Extensions are semi-permanent, replacing makeup and framing your eyes without the need for mascara.

Use your lash brush to neaten them, avoid touching with your fingers.

Follow the Aftercare advice for longevity and hygiene.

WHAT MAKES A LASH MASTER?

The criteria established by international lash competitions set world standards. These standards are used by qualified, world-class judges to assess strict criteria to be awarded accreditation as a Master Lash Artist.

Do you have Online Bookings?

Yes. You can book online at any time and see all treatments, prices and availability.  A Booking fee is required to secure the appointment. Please note the Cancellation policy when booking.  Card payment is required for online bookings and balance payment can be made by card, cash or EFT in salon.

Do you have a WaitList?

Yes. You can request to go on the Waitlist.

Please contact us with the service, days and times you would like. If there’s a cancellation we will contact you.